


Frequently Asked Questions
How does the lens replacement process work?
It’s simple! Send us your favorite frames, choose your new lenses, upload your prescription, and we’ll replace the lenses with your updated prescription. Once ready, we’ll ship them back to you!
Can you put new lenses in any type of frames?
We can replace lenses for most frames, including metal, plastic, rimless, and semi-rimless designs. If you’re unsure, contact us before sending them in!
What types of lenses do you offer?
We provide single vision, bifocals, progressive lenses, blue light blocking, anti-glare, transition lenses, and more!
How do I send my frames to you?
After placing your order, we’ll provide easy shipping instructions to safely send your frames to our lab.
How long does it take to get my new lenses?
Our typical turnaround time is 7-10 business days from the moment we receive your frames.
What if my frames get damaged during shipping?
We recommend using a secure, padded package when sending your frames. If you’re concerned, consider adding shipping insurance for extra protection.
Do you offer lens replacements for sunglasses?
Yes! We can replace prescription and non-prescription sunglass lenses, including polarized and tinted options.
Can I use my vision insurance?
We don’t accept direct insurance payments, but we provide receipts you can submit for reimbursement with most providers.
Do I need a valid prescription to order new lenses?
Yes! You can upload a clear photo of your prescription or enter your details manually. If your prescription is outdated, we recommend getting an eye exam first.
What if my new lenses don’t feel right?
We offer a satisfaction guarantee! If there’s any issue with your lenses, contact us within 30 days, and we’ll work to resolve it.
Do you replace lenses in designer frames?
Yes! We can replace lenses in many designer and high-end brands. If you have specific concerns, send us a message before placing your order.
How much does lens replacement cost?
Our pricing is affordable and transparent, starting at [insert price]. Costs depend on your lens type, coatings, and prescription strength.