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Spec RX Direct Privacy Policy

Last updated: July 2025

1. Introduction
Spec RX Direct (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, share, and secure your personal information when you visit specrxdirect.com or use our services.

2. Information We Collect

  • Account & Order Data: Name, email, shipping address, phone, prescription details, order history.

  • Payment Information: Processed securely by our PCI-compliant gateways (Stripe/PayPal). We do not store full credit-card numbers.

  • Uploaded Files: Prescription scans, frame photos you submit post-order.

  • Usage Data: IP address, browser type, pages visited, device details (via cookies & analytics).

3. How We Use Your Data

  • To process and fulfill your orders (lab work, shipping, returns).

  • To communicate order status, upload reminders, and customer support.

  • To send optional promotional emails (only if you opt-in).

  • To improve our website, products, and services through analytics.

4. Sharing & Disclosure

  • Service Providers: Carriers (USPS/UPS), payment processors, cloud storage—only to fulfill orders.

  • Legal Compliance: If required by law or to protect our rights.

  • No Third-Party Marketing: We never sell or rent your personal data.

5. Cookies & Tracking

  • We use essential cookies for shopping cart, login, and account functions.

  • Optional analytics cookies (Google Analytics, Facebook Pixel) to understand site performance.

  • You can manage cookie preferences via your browser settings.

6. Data Security

  • Encryption: All data in transit is protected by SSL/TLS.

  • Access Controls: Staff use strong passwords and two-factor authentication.

  • PCI Compliance: We outsource payment handling to certified providers.

7. Data Retention & Your Rights

  • We retain order & prescription records as required by law (typically 5 years).

  • You can request access, correction, or deletion of your personal data by emailing privacy@specrxdirect.com.

  • You may unsubscribe from marketing emails at any time via the link in our messages.

8. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect data from minors.

9. Changes to This Policy
We may update this policy periodically. We’ll post the revision date at the top; significant changes will be notified via our website or email.

10. Contact Us
If you have questions or requests, please contact:
Spec RX Direct LLC
176-25 Union Turnpike, Suite 411
Fresh Meadows, NY 11366
hi@specrxdirect.com
+1 (877) 773-2791